WHAT SHOULD I DO IF MY ORDER HASN'T BEEN DELIVERED YET?

1. Read Shipping Policy to check your estimated delivery date.

Local Shipment

International Standard Shipment

please allow until this date for your order to arrive. 

2. If your estimated delivery date has passed and you haven’t received your shipping notification, contact our Customer Care Team.

3. How can I track my parcel?

As soon as we start packing your order, we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please noted that the email may accidentally go to junk mail.

You will also be able to track your order under ‘MY ORDERS’ when you log in at My Account.

 

Tracking Website:

Local Shipment: https://www.sf-express.com

International Shipment: https://www.17track.net/en

 

如果我的訂單還沒寄出該如何？
1.先閱讀寄貨政策,了解我們預計會寄出的時間.

Local Shipment

International Standard Shipment

2.如果你的預計時間已經過了,我們還沒寄出來商品或者你沒有收到既貨通知,
請聯繫我們的客服.

3.我要如何查詢我的訂單？
當我們寄出商品，你就會收到我們的郵件通知，
裏面的郵件會有快遞單號和查詢快遞的網站。

查詢快遞的網站

本土快件: https://www.sf-express.com

國際快件: https://www.17track.net/en

 

國際快件Tracking須知:

https://www.17track.net/en

第二次快遞行蹤更新會在寄出後7-10天左右,

目的地機場清關了才會更新,

所以請你耐心等待, 不用擔心貨品被寄丟.