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Free shipping UK/USA Over £40

Free shipping EU/ Australia/ Canada Over £100

The estimated timelines for shipping and delivery:

In-Stock Items

We ship out In-Stock Items within 3 days from the date of your order. Once your package has been shipped, please allow approximately 1-2 weeks for it to arrive at your destination. However, please note that we do not guarantee the exact arrival date for your parcel.

Pre-Order Items:

We require additional time to fulfill your order. These items will be shipped within 1-2 weeks from the date of your order. After the package has been shipped, the estimated delivery time is also approximately 1-2 weeks.

Please keep in mind that these timelines are approximate and may vary depending on various factors such as customs clearance and the shipping carrier's efficiency.

Delivery Days and Hours:
Parcel deliveries are scheduled from Monday to Friday, between 9 am and 6 pm, excluding public holidays. Please ensure that there will be someone available to receive the package during these hours at the provided delivery address.

Delivery Fee

UNITED KINGDOM      £4.99   Free shipping Over £40

UNITED STATES           £4.99   Free shipping Over £40

CANADA                        £9.99   Free shipping Over £100

AUSTRALIA                   £9.99  Free shipping Over £100

FRANCE/ ITALY             £9.99  Free shipping Over £100

LUXEMBOURG              £9.99   Free shipping Over £100

SPAIN                             £9.99   Free shipping Over £100

NEW ZEALAND             £9.99   Free shipping Over £100

AUSTRIA                        £9.99   Free shipping Over £100

GERMANY                     £9.99   Free shipping Over £100

HOLLAND                      £9.99   Free shipping Over £100

 

Refund Policy for Unclaimed Packages

In the event that a customer fails to claim their package and it is returned to Tender Avenue due to reasons such as tax unpaid, absence of addressee, or an incorrect or insufficient address, please note the following refund policy:

  1. Deduction of Round-Trip Shipping Fee: The refund issued to the customer will be subject to a deduction of the round-trip shipping fee. This fee will be based on the actual shipping fee rate charged by each courier involved in the return process.

  2. Discarding of Parcel and Loss Responsibility: Depending on the shipping cost and circumstances, there may be cases where the returned parcel is discarded. In such instances, the customer will be held responsible for the resulting loss, and no refund will be issued.

We highly recommend customers to ensure accurate and complete address information when placing an order to avoid any potential issues with package delivery. It is the customer's responsibility to provide the correct address and promptly claim the package upon delivery.

 

Order Tracking:

We understand the importance of keeping track of your order from the moment it leaves our warehouse until it arrives at your doorstep. To provide you with the necessary information, we have implemented an efficient order tracking system. Here's how it works:

Shipping Confirmation:

Once your order has been processed and is ready for shipment, we will send you a shipping confirmation via email or text message. This confirmation will contain your unique tracking number, along with a link that you can use to track your order.

 

 

運送預估時間:

現貨商品:

在您下單後的3天內發貨現貨商品。

包裹發貨後,請預留約1-2週的時間送達目的地。

請注意我們並不保證包裹的確切送達日期。

預購商品:

我們需要額外的時間來處理您的訂單。

這些商品將在您下單後的1-2週內發貨。

包裹發貨後,預估的交貨時間也約為1-2週。

請謹記這些時間僅為預估,可能會因各種因素(如海關清關和運輸承運商的效率)而有所變動。

 

交貨日期和時間:
包裹的送達安排在周一至周五的上午9點至下午6點,

公眾假期除外。請確保在這段時間內有人能夠在提供的送貨地址接收包裹。

 

可送貨地區:

英國:£4.99,滿£40即享免郵

美國:£4.99,滿£40即享免郵

加拿大:£9.99,滿£100即享免郵

澳大利亞:£9.99,滿£100即享免郵

法國/意大利:£9.99,滿£100即享免郵

盧森堡:£9.99,滿£100即享免郵

西班牙:£9.99,滿£100即享免郵

新西蘭:£9.99,滿£100即享免郵

奧地利:£9.99,滿£100即享免郵

德國:£9.99,滿£100即享免郵

荷蘭:£9.99,滿£100即享免郵

未領包裹的退款政策

如果客戶未領取包裹並因稅款未支付、收件人缺席或地址錯誤或不完整等原因導致包裹退回到Tender Avenue,請注意以下退款政策:

扣除往返運費:退還給客戶的款項將扣除往返運費。該費用將根據每家運輸公司實際收取的運費率進行計算。

包裹丟棄和損失責任:根據運費成本和情況的不同,有可能將退回的包裹丟棄。在這種情況下,客戶將承擔因此造成的損失,並且不予退款。

我們強烈建議客戶在下單時確保提供準確和完整的地址信息,以避免包裹送達方面的潛在問題。客戶有責任提供正確的地址並及時領取包裹。

 

關於我的快遞:

運送確認:

一旦您的訂單完成處理並準備發貨,

我們將通過電子郵件或短信向您發送運送確認。

此確認將包含您的唯一追蹤號碼以及一個鏈接,您可以使用該鏈接來追蹤訂單。

 

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