Terms and condition
New collection takes around 2-3 week to ship.
We DO NOT guarantee the arrival date for the parcel.
Please note the prices on Tenderavenue.com do not include local sales taxes or VAT.
We always try to be as fast as possible
We do not offer return and exchange unless
a. the clothes have quality issue b. wrong item c. out of stock
We hope you will love everything that you order from us.
Please ensure that it is in perfect condition. This means...
- clean (no deodorant, perfume or make-up stains)
- unworn
- unwashed
When will I receive my refund?
You can expect your refund to be processed within 2 days. You'll be refunded in the same way you chose to pay. We'll always send you a Return Confirmation email when we have received your return and are processing your refund payment.
If you haven't received your return or refund confirmation from us, please get in touch here .